 |
|
"Thank you so much for writing such an informative and easy-to-understand book. As Ms. Pamela Spruce at the Australian Butler Training School kept on informing us, and in many ways enforcing upon us, the appendices and lists of things to do are extremely detailed. They will be of great use in a PA or property manager position. Thank you for putting together such a great book." Yours sincerely, PM, Australia "For the past two years I have had in my possession your book, The British Butler's Bible. The information contained within its pages has been invaluable to me, so thank you for taking the time to write the book. I am sure many others have found it to be of benefit also." DR, a British butler
British butlers have provided the epitome of personal service for centuries. Out of their experiences and attention to detail, they have developed the technology of how to run a household, and the skills of smoothly meshing the two worlds of private employer and household employee.The American household manager has his (or her) roots in the British butler tradition, and every service employee today can benefit from adopting some of the same principles and techniques, covering everything from caring for antique household items to catering to the sophisticated demands of their employers.
Butlers & Household Managers, 21st Century Professionals opens the door to the world of the traditional British butler and adapts his technology and skills to the 21st Century. But it goes beyond that, because any household, large or small, is much like a business organization. The expectations of the workforce today would leave a 19th-century domestic employee completely aghast (and vice versa), so part of succeeding today in household management has to include how to treat household staff.
Butlers & Household Managers, 21st Century Professionals, therefore, assists those seeking a new and rewarding career as a butler, household manager or personal assistant, as well as those seeking to employ them, whether in a stately home, corporate setting or elsewhere.
Butlers & Household Managers, 21st Century Professionals is also useful for any man or woman who would like to use some of the butler's know-how to enhance his or her own life style.
The many checklists covering many of the situations a butler deals with are designed, in conjunction with the chapter they supplement, to walk you successfully through those actions and so increase your confidence. No amount of copying actions mechanically will make a butler, however. It is necessary to understand the point of view of the butler to then handle any given situation as a butler would. That is why chapters are also provided that delve into the mind of the butler to see things as he (or she) does.
Good luck follows those who are prepared, so