The Author, Mr. Steven Ferry, worked in the hospitality industry and in private service in England and the United States before setting up his own business. He currently trains butlers and guest services personnel, and provides consulting and the occasional placement services for owners of private estates and households, as well as the hospitality industry.Industry Books
The British Butlers' Bible, Mansion Publishing, 2001 Butlers and Household Managers, 21st Century Professionals, Imprint Books, 2002 Hotel Butlers, The Great Service Differentiators, Booksurge Publishing, 2004 Professional Affiliations
Editorial Board, Hotel Executive Magazine Executive Member, International Guild of Professional Butlers Founder, International Guild of Traditional Butlers Visiting Professor, The International Butler Academy